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SAP C_C4H56I_34 Exam Syllabus Topics:

Topic	Details
Topic 1	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 2	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 3	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 4	Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

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The SAP Certified Application Associate - SAP Service Cloud Version 2 (C_C4H56I_34) web-based practice test is compatible with these browsers: Chrome, Safari, Internet Explorer, MS Edge, Firefox, and Opera. This SAP Certified Application Associate - SAP Service Cloud Version 2 (C_C4H56I_34) practice exam does not require any software installation as it is web-based. It has similar specifications to the SAP C_C4H56I_34 desktop-based practice exam software, but it requires an internet connection.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q79-Q84):

NEW QUESTION # 79
What functionality can be enabled to assist agents with case resolution?

A. Integrate a knowledge base.
B. Create and assign surveys to the case.
C. Integrate Microsoft Teams.
D. Configure templates for responses.

Answer: A

NEW QUESTION # 80
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

A. In the timeline configuration
B. In the Customer Hub screen configuration
C. The event types are enabled by default and cannot be changed.
D. In the general configuration of Agent Desktop

Answer: A

Explanation:
The timeline configuration allows the administrator to define which event types must be visible in the timeline of the Customer Hub screen. The timeline configuration is accessed from the Adaptation menu in the Agent Desktop. The administrator can select the Timeline tab and then choose the Event Types option. There, the administrator can enable or disable the event types for the timeline, such as cases, emails, notes, tasks, and so on. The administrator can also reorder the event types by dragging and dropping them in the list. References = Solution Guide for SAP Service Cloud Version 2, section Configure Timeline.

NEW QUESTION # 81
What is the only way to change an active case type?

A. Copy an existing case type.
B. Edit the name of the existing case type.
C. Execute the Create New Version action.
D. It is not possible to change an existing case type.

Answer: A,D

NEW QUESTION # 82
What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note:
There are 2 correct answers to this question.

A. Create incident through Settings > Incident
B. Log incident through SAP for Me
C. Log incident with SAP Service Cloud user ID
D. Activate Built-In Support

Answer: B,D

Explanation:
Creating an incident in SAP Service Cloud Version 2 involves utilizing the built-in support framework provided by SAP. This framework is designed to streamline the process of reporting and managing issues directly within the SAP ecosystem. Logging an incident through the SAP for Me portal is a critical step in this process, as it serves as a centralized platform for customers to access various SAP services, including support and incident management. Additionally, activating the Built-In Support feature within the SAP Service Cloud environment enables users to directly report issues from within the application, ensuring that incidents are captured accurately and routed to the appropriate support channels for resolution

NEW QUESTION # 83
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?Note: There are 3 correct answers to this question.

A. Create a new e-mail message or a new case from the What Would You like to do? area
B. Edit customer details
C. Launch a customer survey
D. View customer details
E. Access interactions and notes in the timeline tab

Answer: A,D,E

NEW QUESTION # 84
......

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SAP C_C4H56I_34 Exam Syllabus Topics:

Updated SAP C_C4H56I_34 Exam Questions [2025] - Quick Tips To Pass

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q79-Q84):

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